Deskhall Terms of Service

1. Who we are and what these terms cover#

Deskhall is made by AMW. In these terms, “we”, “us” and “AMW” mean [PLACEHOLDER — counsel: legal entity name and state of incorporation], with its headquarters at 8605 Santa Monica Blvd, West Hollywood, CA 90069.

“Deskhall” or “the Service” means the Deskhall website, the web, desktop and phone apps, the virtual office, chat, rooms and huddles, the agents (including each person’s Assistant, the Chief of Staff, the receptionist and agents you build), agent computers, office screens, and anything else we provide under a Deskhall plan.

“You” and “Customer” mean the company or organization that signs up. The person who signs up confirms they have the authority to accept these terms for that company.

These terms apply together with our Privacy Policy and the rules in the Acceptable use section. If you sign a separate order form or agreement with us (usually on Enterprise), it controls wherever it conflicts with these terms.

2. Accounts and eligibility#

Deskhall is for businesses and other organizations. It isn’t offered for personal, family or household use.

To use it you must:

• be at least 18 and able to form a binding contract;
• give accurate account details and keep them up to date;
• keep sign-in details safe, and tell us right away if you think someone has gotten into your account;
• not be barred from using the Service by US sanctions or export laws, or be located in a country under US embargo.

You’re responsible for everything that happens in your workspace, including what your people, guests and agents do there.

3. Workspace owners, admins and members#

The person who signs up becomes the workspace owner. Owners control billing, the plan, connections, auto top-up and who can join. They can make other people owners or admins.

Your company controls the workspace and its content. Owners and admins may be able to see, manage, export or delete content in the workspace, including members’ messages and files, as the law and your own policies allow. You’re responsible for telling your people how the workspace is managed and for getting any consent you need from them.

Agents act inside the permissions you give them. An agent you build can never have more access than the person who set it up.

If there’s a disagreement inside your company about who controls a workspace, we’ll follow the instructions of the current owner. We may also ask for reasonable proof of who has authority to act for the company.

4. Plans and prices#

You choose a plan at sign-up. The current plans, what each includes and the prices are on our Plans page and at checkout. At launch:

• Team: $129 a person a month, for 3 to 25 people, with 1 agent desk included.
• Business: $169 a person a month, for 10 to 100 people, with 5 agent desks included.
• Enterprise: priced by agreement.
• Extra agent desk: $199 a month, on Team or Business.
• Power pack: $149, either every month or for one month only.

Prices are in US dollars and don’t include taxes. We may limit how many new workspaces we accept during launch. When the group is full, sign-up may close or offer a waitlist.

Features marked “Coming soon” on our site aren’t part of your plan until they’re released.

We may change our prices. For an existing subscription, we’ll tell the owner at least 30 days ahead, and the new price starts at the next renewal after that notice, so you can cancel before it applies.

5. Billing, renewal and cancellation#

Paying in advance. Plans are paid in advance, monthly or yearly, by card. Our payment processor keeps your card on file so renewals can be charged. We don’t store full card numbers ourselves.

Yearly billing. A yearly plan charges 11 months’ price for 12 months of service. Extra desks and power packs stay monthly.

Automatic renewal. Your plan renews automatically at the end of each period, for the same length of time, and we charge the card on file. It keeps renewing until an owner cancels.

Changing your plan. When you add people or desks during a period, the extra charge starts right away. Checkout shows the amount due today and the amount at renewal. [CONFIRM — Mike: adds are charged for the rest of the current period (prorated) and then renew at the full rate.] When you remove people or desks, the lower amount starts at your next renewal. There’s no credit or refund for the current period.

Cancelling. An owner can cancel at any time in billing settings, or through the contact route in the Contact section. The cancellation takes effect at the end of the period you’ve already paid for. Until then, your workspace keeps working as normal. To avoid the next charge, cancel before the renewal date.

No refunds after a period starts or renews. Once a period has started or renewed, it’s committed:

• we don’t refund it, in full or in part;
• we don’t stop the service partway through it; you keep the service until the period ends;
• a cancellation or pause always takes effect from the next renewal.

The same applies to power packs and auto top-ups once they’re charged, and to unused people, desks or allowance. Where a law gives you a right to a refund that can’t be waived, that right still applies.

Charge disputes. If you think a charge is wrong, tell us through the contact route within 60 days of the charge, or the charge is final. If you dispute a valid charge with your bank instead, we may suspend or end the workspace, and you’ll owe the charge plus any dispute fees our payment processor charges us.

Overdue amounts. You’ll pay our reasonable costs of collecting amounts that stay overdue, including collection agency and legal fees.

6. Taxes#

Prices don’t include sales, use, value-added or similar taxes. Where the law requires it, we’ll add them to your invoice, and you agree to pay them. If your company is tax-exempt, send us a valid exemption certificate before you’re billed. You’re responsible for any taxes on your side, except taxes on our own income.

7. Failed payments and suspension for non-payment#

If a charge fails, we’ll tell the owner and try the card again over the following days. Please update the card in billing settings. Updating it retries anything that’s overdue.

If we still can’t collect payment, we may suspend the workspace. While a workspace is suspended, people can’t use it and agents stop working, but your data is kept. Paying the overdue amount restores access. If the balance stays unpaid, the subscription ends and the workspace becomes lapsed, as described in the Data export and deletion section.

8. The AI allowance, power packs and auto top-up#

The allowance. Each plan includes a monthly allowance of AI work. It covers each person’s Assistant, the Chief of Staff, your agents and their computers, and features such as huddle transcripts. It’s shared by the whole workspace and shown as one “work left this month” bar. It resets each month. Unused allowance doesn’t carry over.

What happens as it runs down:

• 50% early in the month: the owner gets a note on pace, with the date it would run out.
• 80%: the owner gets a card in the office and an email, with options to add a power pack or a desk.
• 100%: background and scheduled agent work pauses for the rest of the month. Each paused agent shows a card saying so. People’s own requests keep working.
• 110%: people’s own requests also stop, with a clear message and the same options.

We never stop work without saying so. The thresholds and what each level includes may change as we learn how Deskhall is used. If a change reduces what your plan includes, we’ll tell owners ahead of time.

Power packs. A power pack adds allowance for every agent in the workspace. You can buy one for the current month only, or add one every month. A pack bought for one month expires at the end of that month.

Auto top-up. Auto top-up is off unless an owner turns it on. When it’s on, an owner sets a monthly limit of 1 to 10 packs. Each time the workspace reaches 100% of its allowance, we buy one one-month power pack with the card on file, up to that limit. We tell the owner and email a receipt every time. If the charge fails, the normal pause at 100% applies. An owner can turn auto top-up off or change the limit at any time, and the change applies to future top-ups.

Fair use. The allowance is for your company’s own work. We may limit or stop activity that looks automated beyond normal use, that’s built to get around the allowance, or that threatens the Service’s stability, and repeated or deliberate misuse may lead to termination. We’ll tell you when we act.

9. Acceptable use#

You’re responsible for using Deskhall lawfully and in line with these rules. A separate Acceptable Use Policy page will set out the full rules. [PLACEHOLDER — counsel: link the Acceptable Use Policy page once it’s approved; until then, this section applies on its own.] At a minimum, you and your agents must not:

• send spam: no bulk or unsolicited email, texts, calls, form submissions, comments or posts, and no list sends or dialers run by agents;
• make cold first contact through an agent: the first contact with a new person is always a person’s action, never an agent’s;
• text anyone before your business texting registration (A2P 10DLC) is approved, text or call anyone who has asked you to stop, or text or call between 9pm and 8am in the recipient’s local time;
• show a caller ID or sender that isn’t your own verified number or address, or pretend to be someone you’re not;
• use agent computers to make accounts in bulk, submit repetitive forms across many sites, scrape sites against their terms, or get past CAPTCHAs or other access controls;
• break any law, or infringe or misuse anyone else’s rights, data or privacy;
• upload malware, probe or attack the Service or anyone else’s systems, or try to get into another customer’s data;
• use Deskhall to build a competing product, or copy, resell or reverse engineer it, except where the law allows;
• use the Service for anything where a failure could lead to death, injury or serious harm.

We enforce these rules in the product itself, using rate limits and sending rules, and by reviewing activity. If we see spikes, complaints, high opt-out rates or warnings from phone carriers, we may stop a workspace’s outbound messages and calls at once. Misuse can lead to termination of the workspace, as described in the Suspension and termination section.

10. AI agents and their output#

Agents can be wrong. Deskhall’s agents use AI. What they write, summarize, research or do can be inaccurate, incomplete, out of date or unsuitable. It isn’t legal, tax, financial, medical or other professional advice. Check anything important before you rely on it.

People approve the risky steps. Some actions always wait for a person’s OK in Deskhall, and you can’t switch that off:

• anything that sends, spends or moves money. Agents never make a payment on their own, whatever the settings;
• anything that deletes something;
• the first contact with a new person.

You can add more approvals, spend caps and working hours for each agent.

You’re responsible for what you approve and send. When a person in your workspace approves an action, or sets an agent to act without asking where Deskhall allows it, the result is your company’s action. That includes an email, text, call, booking, post, an approved payment or a change in a connected tool. You’re responsible for it, just as if your own staff had done it by hand. Choose carefully what each agent can do, and watch what they do.

Telling people they’re talking to AI. Where the law requires it, and whenever someone asks, you must tell people when they’re dealing with an AI agent. The receptionist tells every caller at the start of the call that she’s an AI assistant. Don’t change settings to hide that.

Content that comes in. Agents treat emails, web pages, tool results and what callers say as information only, and they don’t follow instructions found inside them. No safeguard is perfect, so tell us if an agent ever acts on something it shouldn’t have.

Ownership of output. As between you and us, what agents produce for you belongs to you, to the extent the law allows. Similar output may be produced for other customers.

11. Third-party services and connections#

Deskhall can connect to services you use, such as Gmail, Google Calendar, Google Drive, Slack, your phone or voice provider, and other tools you add yourself over the Model Context Protocol (MCP). Those services belong to other companies.

When you connect one:

• you confirm you’re allowed to connect that account and to let Deskhall and its agents use it as you set up;
• you authorize us to send data to that service and receive data from it on your behalf;
• your use of that service is governed by its own terms and privacy policy, and any fees it charges are between you and that company;
• we’re not responsible for that service, its availability, what it does with your data, or changes it makes that affect the connection.

Tools you add over MCP are yours to choose and to check. You decide which of their tools each agent may use. Write tools are set to “ask first” by default.

When you connect a Google account, we use the data we get from Google only to provide the features you’ve switched on. That use follows Google’s API Services User Data Policy, including its Limited Use requirements. See our Privacy Policy.

If you bring your own account with a voice, phone or AI provider, that provider bills you directly under its own terms.

You can disconnect a service at any time. When you do, we delete the stored keys for it. We never delete anything in your account with that service.

12. Agent computers and saved logins#

An agent desk can come with a computer of its own in the cloud: a browser, plus a desktop on Business. Agents use it to browse, research and work in websites and tools for you. People in your workspace can watch an agent’s computer and take over at any time.

Saved logins. You can save sign-ins on an agent’s computer so it can use sites for you. Saved logins and connection keys are encrypted, kept separately for each workspace, and used only by your workspace’s agents. You must:

• only save logins for accounts your company owns or is allowed to use, and only where that site’s terms allow it;
• give each agent only the access it needs;
• accept that anything an agent does while signed in to an account is done in your name.

You can remove a saved login at any time.

Running time. Agent computers start when there’s work to do and sleep when they’re idle. Running them uses your allowance. Don’t use them for anything the Acceptable use section rules out.

13. Phone calls, texts and recording#

Deskhall can answer your business’s calls with an AI receptionist, take messages, transfer calls, and log, record and transcribe calls. Where you’ve set it up, it can also send texts.

Your responsibilities. You are the business making and receiving these calls and texts, so you’re responsible for following the laws that apply to them. These include the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, do-not-call rules, call-recording and wiretap laws, AI-disclosure laws, and the rules of the phone carriers. In particular, you must:

• have the right to use every phone number you connect or port to Deskhall;
• get any consent the law requires before you call or text someone. Texts about something a person asked for need their consent, and marketing texts or calls need their prior express written consent. Keep records of those consents;
• register your business and texting campaign (A2P 10DLC) where carriers require it. Deskhall won’t send your texts until that registration is approved;
• honour every opt-out. Deskhall treats STOP, and any clear request to stop, as stop for all messages from your workspace, and won’t text that person again unless they opt back in;
• keep calls and texts within allowed hours. Deskhall blocks them from 9pm to 8am in the recipient’s local time, and some states set narrower hours that you must follow;
• give notice of call recording and AI before a call is recorded. The receptionist plays an AI and recording notice at the start of every call. Some states, including California and Florida, require every party’s consent to record. If a caller objects, recording stops or the call moves to taking a message;
• not use Deskhall for debt collection, telemarketing to numbers on do-not-call lists, or any calls or texts that the law or carrier rules don’t allow.

Not for emergencies. Deskhall isn’t a phone service for emergency calls. It can’t be used to reach 911 or other emergency services, and it doesn’t route calls to them.

Health and other sensitive information. Don’t use Deskhall to handle protected health information unless we’ve signed a business associate agreement with you. Don’t put payment card numbers, government ID numbers or similar sensitive data into chats, calls or agent tasks unless a feature is built for it. [PLACEHOLDER — counsel: confirm the regulated-data limits and whether a business associate agreement is offered.]

Carrier action. Phone carriers may block, filter or delay calls and texts, and we can’t control that. If carriers flag your traffic, we may stop your outbound calls and texts, and misuse may lead to termination, as described in the Acceptable use section.

14. Office screens (TV mode)#

You can show your office live on a TV or projector using a display link. A display link is read-only and tied to one workspace. You can revoke it at any time.

By default, screens hide client names, message text, phone numbers and money amounts. If an admin turns details on for a screen, you’re responsible for where that screen is and who can see it. Keep display links private, and revoke any screen you no longer control.

15. Your data#

“Customer Data” means everything you, your people and your agents put into Deskhall or bring in through connections: messages, files, calls, recordings, transcripts, contacts, agent directions and the work agents produce.

You own your Customer Data. You give us permission to host, copy, process, transmit and display it only as needed to provide, secure and support the Service for you, and to do what you ask us to do with it.

You’re responsible for your Customer Data: that you have the right to put it into Deskhall, that it’s lawful, and that you’ve given any notices and gotten any consents needed, including from the people your agents email, call or text.

16. How we use data, and what we don’t do#

• We don’t sell your Customer Data.
• We don’t use your Customer Data to train AI models, ours or anyone else’s. The AI providers we use process it to produce your results, under business terms that don’t let them train on it. [PLACEHOLDER — counsel: confirm against each AI provider’s current terms before launch.]
• Each workspace is kept separate. Agents see only your workspace’s data. What an agent learns in your workspace never moves to another customer.
• We use service data, such as allowance used, costs, errors and feature use, to run, bill, secure, support and improve Deskhall. When we share figures outside AMW, they’re combined so that no customer or person can be identified.
• We access Customer Data only when it’s needed to provide or support the Service, to keep it secure, to investigate abuse, when you ask us to, or when the law requires it.

Our Privacy Policy explains how we handle personal information, including the service providers we use.

17. Confidentiality#

Each of us may learn non-public information about the other, such as Customer Data, our non-public product plans, pricing terms or security details. The side that receives it will use it only to carry out these terms, protect it at least as carefully as its own confidential information (and with reasonable care at minimum), and share it only with people who need it and are bound to keep it confidential.

This doesn’t cover information that’s public through no fault of the receiving side, that it already had, that it got lawfully from someone else, or that it developed on its own. Either side may disclose information when the law requires it, after giving the other side notice where the law allows.

18. Security#

We use reasonable technical and organizational measures to protect Customer Data. These include:

• encryption in transit;
• encrypted storage of saved logins and connection keys;
• separating each workspace’s data;
• limits on who at AMW can access systems.

If we learn of unauthorized access to your Customer Data, we’ll tell you without undue delay and share what we know.

You’re responsible for your side: who you invite, their devices and passwords, the access you give agents and connections, and removing people who leave.

19. Suspension and termination#

You can end your subscription at any time by cancelling. It ends at the end of the period you’ve paid for.

We may suspend your workspace, or part of it such as outbound calls and texts, right away and without notice if we reasonably believe:

• you or your agents are breaking the Acceptable use section, or these terms in a way that harms others;
• your use is a security risk, or threatens the Service, other customers, or our phone numbers, domains or standing with carriers;
• payment is overdue, as described in the Failed payments section;
• the law or a carrier requires it.

Where we can, we’ll tell the owner why. Misuse makes the workspace subject to termination, and lifting a suspension is our decision.

We may end your subscription:

• for a serious breach, or a breach you don’t fix within 15 days of our notice;
• for spam, fraud, misuse or other abuse, straight away and without notice;
• if a carrier, payment processor or the law requires it;
• for any other reason, or if we stop offering Deskhall, with at least 30 days’ notice. In that case we’ll refund any prepaid fees for the time after the end date.

If we end it because of misuse, abuse or your breach, no refund is due for the current period or any add-ons, amounts you owe stay due, and you may not open a new workspace without our consent.

Sections that by their nature should survive the end of these terms will survive. These include fees owed, confidentiality, disclaimers, limitation of liability, indemnity and governing law.

20. Data export and deletion after you leave#

While you’re a customer, owners can export workspace data using the export tools in Deskhall where they’re available, or by asking us through the contact route.

When your subscription ends, the workspace becomes lapsed. People can’t use it and agents stop working, and we keep your Customer Data so you can export it or come back. We keep it only for a short time: [PLACEHOLDER — Mike: how long, e.g. 30 days]. We’ll remind the owner before we delete it.

After that, we delete the Customer Data, except where we need to keep it:

• to meet a legal obligation, such as billing and tax records;
• to resolve a dispute;
• to investigate abuse.

Copies in backups are deleted as the backups expire, within [PLACEHOLDER — counsel: backup retention period]. An owner can ask us to delete the workspace sooner.

If we end your subscription for misuse or abuse, we may limit or refuse exports, except where the law requires us to provide them.

21. Features in preview#

We may offer features marked preview, beta or early access. They’re optional, may change or end at any time, and are provided as they are, with no promises about how well they work or how available they are.

22. Our property and feedback#

Deskhall, including its software, design, agents, office artwork and brand, belongs to AMW and its licensors. Subject to these terms, we give you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your company’s internal business. We keep all rights we don’t expressly grant.

If you send us ideas or feedback, we may use them without any obligation to you.

We may name your company as a Deskhall customer, with its logo, on our website and in sales materials. An owner can ask us to stop at any time, and we will.

23. Disclaimers#

We work hard to make Deskhall reliable. Even so, to the fullest extent the law allows, the Service and all AI output are provided “as is” and “as available”.

We disclaim all warranties not stated in these terms, whether express, implied or statutory. That includes warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We don’t promise that:

• the Service will be uninterrupted or error-free;
• AI output will be accurate;
• calls or texts will always connect or be delivered;
• third-party services will keep working with Deskhall.

24. Limitation of liability#

To the fullest extent the law allows:

• No indirect losses. We’re not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, or for anything an agent did that a person approved or set it to do, even if we were told such losses were possible.
• A cap on our total liability. Our total liability arising out of or relating to these terms or the Service is limited to the fees you paid us for Deskhall in the 3 months before the event giving rise to the claim. [CONFIRM — counsel: the 3-month cap.]
• A time limit. Any claim against us must be brought within one year after it arose, or it’s waived.
• Your side. These limits don’t reduce what you owe: fees, your indemnity, and losses from your breach of the Acceptable use section or the phone and texting rules.

25. Indemnity#

You’ll defend and indemnify us against third-party claims, and the losses, fines and reasonable costs that result, arising from:

• your Customer Data;
• calls, texts, emails and other actions taken through your workspace, including any that a person approved or that an agent took within the permissions you set;
• your breach of the Acceptable use section, or of the phone and texting laws described in the Phone calls section, including any failure to get consent or honour an opt-out;
• your use of third-party services and saved logins.

Our protection for you against intellectual property claims is offered only under a signed Enterprise agreement. If a claim says the Service infringes someone’s rights, we may change the Service, get the right for you to keep using it, or end the affected part and refund prepaid fees for the unused time. That is your only remedy.

We’ll tell you promptly about a claim you must defend. We may take part with our own lawyers, and you may not settle in a way that admits fault for us or binds us without our written consent.

26. Changes to these terms or the Service#

We may update these terms. For changes that matter, we’ll tell owners at least 30 days before they take effect, by email or in Deskhall. If you don’t agree, you can cancel before the change takes effect. If you keep using Deskhall after that, you accept the new terms. A change never alters the price of a period you’ve already paid for.

We improve Deskhall all the time and may add, change or remove features at any time.

27. Governing law and disputes#

These terms are governed by the laws of [PLACEHOLDER — counsel: governing law, likely the State of California], without regard to its conflict-of-law rules. Any dispute will be resolved in [PLACEHOLDER — counsel: venue, and whether disputes go to the courts or to arbitration].

Before starting a formal claim, you’ll first give us written notice and 30 days to resolve it. Claims are brought only on an individual basis, never as part of a class, collective or representative action. We may still ask a court for urgent relief to protect our Service, confidential information or intellectual property. [RECOMMENDED — counsel: binding individual arbitration in Los Angeles County, California.]

28. Notices#

We’ll send notices to the workspace owner’s email address and may also show them in Deskhall.

You can send notices to us through the contact route on deskhall.com, or by mail to Legal, [PLACEHOLDER — counsel: legal entity name], 8605 Santa Monica Blvd, West Hollywood, CA 90069. Notices about a breach or a legal claim should also be sent by mail.

29. General#

• Entire agreement: these terms, the Privacy Policy, the Acceptable use rules and any order form we’ve both signed are the whole agreement between us about Deskhall.
• Assignment: you may not transfer these terms without our consent, except to a company that takes over your business. We may transfer them to a company that takes over ours, or to an affiliate.
• Events beyond our control: neither side is responsible for delays caused by events it can’t reasonably control, such as outages at providers or carriers, natural disasters or acts of government. This doesn’t excuse paying fees.
• Independent parties: we’re independent companies. Nothing in these terms makes us partners, agents or employees of each other.
• Severability and waiver: if part of these terms can’t be enforced, the rest still applies. Not enforcing a term isn’t a waiver of it.
• Export and sanctions: you’ll follow US export and sanctions laws when you use Deskhall.

30. Contact#

Questions about these terms? Reach us through Talk to us on deskhall.com, or by mail at the address in the Notices section.